Terms & Conditions

• Regulatory Compliance: All disability supports and care services coordinated or discussed via this Site comply strictly with the National Disability Insurance Scheme Act 2013 (Cth), the National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026, and the quality expectations of the NDIS Quality and Safeguards Commission.
  
  
• No Automatic Service Binding: Submitting a referral form, email inquiry, or online intake request through this Site does not constitute an automatic agreement to deliver services. Service delivery is strictly dependent on capacity, risk screening, and the formal execution of a separate, written NDIS Service Agreement.
  
  
• Pricing Framework: All services invoiced by Lifetime Community Care adhere to the rates, rules, and conditions outlined in the current NDIS Pricing Schedule (replacing the previous PAPL guidelines). Short-notice cancellations will be applied strictly within the limits dictated by the NDIA. 

• Data Integrity & Referrals: When submitting details via our Online NDIS Referral Portal, you warrant that all information provided is accurate, current, and true. If you are a third-party referrer (e.g., Support Coordinator, Local Area Coordinator, or family member), you warrant that you have obtained express, documented consent from the NDIS participant or their legal guardian before transmitting their information.
  
  
• Prohibited Activities: You agree not to use the Site to transmit malicious code, attempt unauthorized access to corporate accounts, or scrape care data or digital assets.

• Zero Tolerance: Lifetime Community Care operates a zero-tolerance policy regarding harassment, discrimination, or abusive communication directed at our staff, whether through digital forms, email, or telephone channels.
  
  
• Disclosure of Safety Concerns: For safety and risk management, participants or their representatives are required during the intake phase to disclose any known behavioral triggers, authorized restrictive practices, or high-risk medical alerts so that safe care planning can be established.

• Information Governance: Lifetime Community Care securely collects, handles, and stores personal and highly sensitive health data in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS privacy requirements.
  
  
• Data Restrictions: We do not trade, sell, or leverage participant details or coordinator email rosters for independent commercial marketing purposes.

• Proprietary Material: All content housed on this website—including text layout, specialized referral structures, intake forms, graphics, logos, and digital imagery—is the intellectual property of Lifetime Community Care and is legally protected under Australian copyright laws.
  
  
• NDIS Trademark Disclaimer: "NDIS" and the accompanying visual branding elements are registered trademarks belonging to the National Disability Insurance Agency (NDIA). Lifetime Community Care references these trademarks and uses authorized taglines purely to declare its professional capability as an independent disability service provider and holds no direct operational affiliation with or ownership by the NDIA. 

• Limitation of Website Liability: To the maximum extent allowable under Australian Consumer Law, Lifetime Community Care makes no guarantees that this website will operate uninterrupted or entirely error-free. We accept no liability for third-party digital failures or information inaccuracies found on linked portals (such as external links leading to the NDIS Commission portal or government resource pages). 

• Right of Modification: Lifetime Community Care reserves the right to modify or replace these website Terms & Conditions at any point without prior individual notice.
  
  
• Review Obligation: The version marker at the head of this page highlights the most recent publication date. Continued interaction with the Site following updates constitutes binding acceptance of the revised Terms and Conditions. 

• Email: info@lifetimecommunitycare.com.au
• Headquarters Address: 95 Banfield Drive, Oran Park NSW 2570