95 Banfield Drive, ORAN PARK NSW 2570

info@lifetimecommunitycare.com.au

Privacy Policy

This Privacy Policy outlines how Lifetime Community Care collects, uses, handles, stores, and discloses personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission guidelines.

1. Personal & Sensitive Information We Collect

To deliver safe, high-quality, and tailored NDIS supports, Lifetime Community Care may collect:

Personal Details: Full name, date of birth, home address, email address, phone number, emergency contacts, and legal representatives/advocates.

NDIS Details: NDIS participant reference number, plan details, goals, and funding management type (Self-Managed, Plan-Managed, or NDIA-Managed).

Health & Support Needs: Diagnosis, medical reports, support requirements, health practitioner contacts, and risk assessment notes.

Financial & Payment Data: Bank account or billing details required for plan managers or NDIA claim processing.

2. How We Collect Information

We collect information directly from you (the participant) or your authorized representative during the intake process, support planning, service delivery, or through our website forms. With your informed consent, we may also collect information from third parties, such as external health professionals, Support Coordinators, or the NDIA.

3. Use and Disclosure of Information

Lifetime Community Care uses and shares your information strictly for:

  • Planning, delivering, and managing your NDIS supports.
  • Processing invoices and claiming funds via the NDIS portal or Plan Managers.
  • Complying with statutory reporting requirements under the NDIS Act 2013 and NDIS Quality and Safeguards Commission rules.
  • Preventing or mitigating a serious and imminent threat to an individual's life, health, safety, or public safety.

We do not sell, trade, or share your personal information with third parties for marketing purposes.

4. Data Security & Storage

Lifetime Community Care takes reasonable technical and organizational steps to protect your personal information against loss, misuse, unauthorized access, or disclosure. Digital files are stored on secure, encrypted servers, and physical files are maintained in locked storage facilities restricted to authorized personnel.

5. Access, Correction, and Privacy Complaints

Accessing & Correcting Data: You have the right to request access to the personal information we hold about you or request corrections if it is inaccurate or out of date.

Feedback & Complaints: If you have concerns about how your personal information has been handled, please contact us directly:

Email: info@lifetimecommunitycare.com.au
Phone: 0433 750 278
Address: 95 Banfield Drive, ORAN PARK NSW 2570

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au.